23rd December 2016
On a cab ride to the airport, I came with the taxi driver in conversation, who I have ordered through an app: “Two customers have given me today her feedback and one has made me yesterday to his preferred driver. Poor results are rare and there is less and less of it. I can roughly estimate who it was and what the passenger was positive or less.
I think the ratings are good to me because they give me confirmation. In the course of time I have always improved and this is my reputation, which brings me clearly new customers. I do not need to shy away from a comparison in the circle of colleagues.
Only rarely is there a bad rating, which comes to me as out of the blue.”
This story was in contrast to the newsletter of a company of the energy industry. I read, that it wanted to shut down its internal communication and cooperation portal. The benefit would be to low. It wanted more appropriate ways, to communicate with their employees in a new way.